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Situation:
One
of the world's leading photographic film manufacturers
wanted to assess the effectiveness of their Americas
distribution center. Solertis was selected to evaluate
the operation and identify efficiency, cost and service
improvements.
Solertis
Response:
- Analyzed
the following areas:
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Operations - productivity, material flow, accuracy,
customer complaints, damage and intrafacility
transportation
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Organizational Structure - staffing levels, staff
capabilities and reporting structure
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Benchmarking and Best Practices - financial and
operating procedures and metrics
- Information
Systems - functionality, utilization and reporting
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Conducted time studies of key operations to evaluate
process efficiencies
- Interviewed
management and associates from the distribution center
and plant operations, inventory control, customer
service, procurement, industrial engineering and human
resources to understand the challenges and concerns
they face
Results:
Recommended
improvements to increase efficiency in all aspects of
the organization that were analyzed:
- Operations
- Delivered
a plan to increase productivity by 17% through
training, audits and process improvements
- Suggested
additional methods of training, reporting and
communicating customer complaints and damage to
increase awareness
- Identified
additional technologies to increase accuracy and
transportation efficiency
- Organizational
Structure
- Provided
suggestions on potential staffing changes and
organizational realignment based on operational
analysis and industry research
- Benchmarking
and Best Practices
- Utilized
industry and independent research to validate existing
processes and provide recommendations for additional
procedures and metrics
- Information
Systems
- Identified
underutilized functionality that could be employed
to improve efficiency and service levels
- Recommended
automation for several processes that are currently
being performed manually
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Solertis' Solutions to work for you, click
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